Whale was founded in 2018 and has created a SaaS tool that helps (growing) companies centralize their knowledge base so they can onboard, train, and support their teams better.
In the last year, the team has grown from 2 to 7 people. After another successful fundraising round, this promising start-up is investing into scaling up the team.
We encourage underrepresented groups to apply. We believe in the strengths of well-balanced and mixed teams. We hope our applications will attract a broader audience regarding gender, religion, race, age, disability, linguistic differences, socioeconomic status, or sexual orientation.
As a Customer Success Manager and onboarding expert, you introduce our new customers to the Whale environment. You guide the customers during the first weeks of onboarding and ensure a successful first experience. You are the connecting link between sales, customer support and the product team.
You are a Intercom expert (or similar)