SOP & Documentation

cheat sheet

What to expect?
Source of inspiration for on what to document.

Large collection of +175 subjects tailored to Small and medium-sized enterprises and MSP's.

Department specific processes, policies and procedures.

Increased speed of Answers 🙋‍♂️
Rather than having each employee develop their own messaging, answers, and resources to use with customers, give them ready-made content.

Minimize Wasting Time 🕓
Quick access to your teams most frequent recurring questions helps them delivering better and faster solutions. A win-win for you and your customer.

Reduce training time 💪
Training new employees is far quicker and easier when you have clear, explicit explanations of products and security knowledge, support processes and messaging and troubleshooting info.

Reduces mistakes 👎
By having your way of work documented you leave less room for error. Everyone knows what is expected of them and how to handle in different situations.
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Discover how Whale could help you to document, train and re-inforce your teams on every process, SOP, policy and best practice from within the tools you already use.
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